Refund policy
Returns & Exchanges
-
Because all items are custom made to order, we do not accept returns or exchanges due to sizing, color selection, or change of mind.
-
Refunds or exchanges will only be considered if:
-
The incorrect item was sent by Toni Lynn Handmade Designs.
-
The item arrives damaged.
-
The item is defective.
Issues With Your Order
-
If there is a problem with your order, please contact us as soon as possible.
-
Issues must be reported within 3 days of the delivery date to be eligible for a refund or exchange.
-
Please include your order information and photos of the item/problem when contacting us.